Customer Service Representative B2B
Tilburg
€ 3.740 p/m
Salary
€ 3.740 p/m
Availability
Fulltime
Education level
University for applied sciences (HBO)
Contract type
Temp. w/ possibility for perm. empl
In a nutshell
Ready to own the full order-to-cash process in a global, innovative company with hybrid working, strong benefits, and meaningful impact?
As a Customer Service Representative B2B, you are responsible for your own customer portfolio. You maintain professional relationships with business customers and ensure that their orders are processed correctly, from the initial order through delivery and payment.
Your main responsibilities include:
- Managing the complete Order-to-Cash process for your own customer portfolio.
- Monitoring orders, deliveries and payments to ensure everything progresses as planned.
- Coordinating with internal departments, including production, logistics, supply chain and finance.
- Identifying potential issues and proactively coordinating solutions.
- Building and maintaining strong relationships with business customers.
- Handling customer complaints, financial disputes and credit notes.
- Investigating recurring issues and identifying their root causes.
- Ensuring accurate order administration and supporting month-end closing.
- Contributing to the improvement of internal processes and procedures.
- Previous experience in B2B Customer Service, within a production and supply chain environment.
- Experience with Order-to-Cash processes.
- Excellent command of English (minimum C1 level).
- Availability for 40 hours per week.
- Strong organisational and administrative skills.
- Professional communication skills and a customer-oriented approach.
- A starting monthly salary of €3,740 gross, with opportunities for salary growth.
- 25 vacation days per year, 8% holiday allowance.
- An additional 13th-month payment of 8.33%, included in the flex budget.
- Travel allowance of €0.21 per kilometre.
- A fulltime contract through Start People, with the possibility of a direct contract with IFF based on performance.
- A thorough onboarding period, initially working fully on-site to become familiar with the organisation, systems and processes.
- The possibility of hybrid working after the onboarding period.
International Flavors & Fragrances is a global leader in flavours, fragrances, food ingredients and health solutions.
Its Tilburg location is one of the company's major production sites, with around 750 employees. From here, IFF supplies ingredients to well-known international customers in industries such as Nutrition, Pharma and Scents.
The products manufactured in Tilburg are used in everyday products such as detergents, soaps, cosmetics and perfumes. This means your work contributes to the supply chains behind products used by millions of people around the world. IFF combines international expertise with a strong focus on innovation, sustainability and long-term development.